for your local business
Helping to connect
you with your customers
If you want your business to be found online – you need a fully-optimized Google Business Page, otherwise known as your Maps profile.
It’s as simple as that.
A fully-optimized Google Business Profile can help your business to appear higher in local search results, increasing your visibility to potential customers.
Contact us to find out more
A fully-optimized website can help your business to appear higher in local search results, increasing your visibility to potential customers.
Contact us to find out more
A well-optimized Google Business Page with accurate and up-to-date information about your business, including reviews and ratings, can help establish trust and credibility with potential customers.
With a fully-optimised Google Business Profile, customers can easily find the information they need about your business, including opening hours, location, and contact information, leading to a better overall customer experience.
Overall, having a fully-optimised Google Business Profile can help improve your online presence, attract more customers, and increase your revenue.
Google Business Profiles provide valuable insights into your customers, including how they are finding and interacting with your business, which can help you make more informed decisions about your marketing and customer service strategies.
Think about how to reach out to your customers to first attract them.
What is your messaging?
And then, how do you follow up after the sale?
Above all, show them you appreciate them as a customer.
Stay active and current with regular posts across the relevant social media platforms for your business.
Customers want to see you are staying relevant.
Your website can often be the first point of contact they have with your business.
Does the text on your website reflect what you do and why?
Does it convince your potential customers to take the next step and make contact?
Google search places an emphasis on how well your online assets match the search terms your customers use to find a business that matches their needs.
For this reason, the use of keywords are important throughout the content you post online.
This requires research to find the most effective and relevant search terms for your business that will generate results.
There is a lot more to SEO, otherwise known as Search Engine Optimisation, so call us to find out how we can help you.
Simply put – is your business profile being seen in the best possible light in terms of customer reviews and recommendations?
Bad customer feedback is nothing to be afraid of. If anything, it can serve to show where you are not performing.
You have no control over how a customer will respond, only in the way you offer service with good intentions.
Try always to respond with goodwill, to both online reviews and verbal feedback.
Remember, the way a customer sees you can be locked in within the first few seconds.
Having systems in place to manage the customer journey, from initial contact to delivery, is often a great way to win their respect.
Remember, a bad customer experience will travel 7 times faster than than a good one. Because after all, we all like to complain don’t we?
And the one easy place they can vent their frustration is online.
So look to manage this and respond accordingly.
For for an appraisal on how your business measures up, give us a call.